FAQ

Our delivery service is available worldwide for the products offered on this site, with the exception of specific countries that our service providers do not ship to due to legal restrictions or shipping carrier limitations. 

Currently, our service providers cannot ship to the following destinations:

• Afghanistan
• Belarus
• Brunei
• Timor-Leste
• Guadeloupe
• Israel
• Iran
• Italy
• Crimea (region in Ukraine)
• Cuba
• Laos
• Libya
• Luhansk (region in Ukraine)
• Macao
• Mexico
• Mongolia
• Myanmar
• Palestine
• Russia
• Samoa
• Syria
• Sudan
• Turkmenistan
• Ukraine
• Philippines
• Yemen
• North Korea

Depending on the order’s destination and fulfillment location, you may have to pay customs duties. The custom duties vary depending on the order value, country limits, and other factors. You will be solely responsible to pay all appropriate customs duties at the customs agency.

Our XHAMSTER shop applies varying delivery costs depending on the destination. When you combine items from different collections, you will see the final delivery cost on the checkout page. If an item is out of stock at your selected location, we will fulfill the order by delivering from the next closest available stock.

We deliver from USA, UK, Canada and Europe. 

Please note that international orders may be subject to customs fees, duties, VAT or other charges.

It typically takes 2-7 days to fulfill an order before it’s shipped out.

The shipping time varies depending on your location, but typical shipping times are as follows:  

EU: 3-​8 business days  

USA: 5-9 business days  

International: 7-25 business days

Please note that the estimated delivery time is just an estimate, not a guarantee. There may be delays for reasons such as products availability, customs inspections, weather conditions, service disruptions, or unforeseen circumstances. As far as the delivery of product(s) is handled by our service providers, we cannot guarantee an exact delivery date.

We deliver from USA, UK, Canada and Europe. 

Shipments may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for paying these fees.

We highly recommend including your phone number in the order - this will minimize the risk of an order being lost in transit.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address. 
• Ask your local post office if they have your package. 
• Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise — ​If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@xhamstershop.com with your order number. 

If you made a mistake in your delivery address, we can send you a new order, but the new order would be at your expense.

We cannot guarantee or predict any additional charges for duties/customs that may arise during the shipment of your items.  

Our products are shipped from one of our warehouses in the USA, UK, Canada and Europe depending on the availability of the goods at the time of order. 

As a result, there is a possibility that customs fees may need to be paid upon the receipt of the items. 

We work with reliable, high-quality print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

You’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at support@xhamstershop.com.

We’re so sorry if the product you ordered arrived damaged or is not the item you had
ordered. To help us resolve this for you quickly, please email us at support@xhamstershop.com within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

The detailed policy can be found here: Refund Policy

You can only shop with euro currency. All your purchases in EUR and the prices of items will be displayed in EUR.

If you pay by debit card or credit card, your card will be charged when you place your order.

Cards:

• Visa
• Mastercard
• Maestro
• JCB
• American Express
• Amex
• Apple Pay

Also, payment via PayPal is available for you.

For your safety, security checks are taken on all payments made to us at the time of purchase.

EU Fulfilled Orders
VAT charges apply to all buyers based in the EU. If applicable, you’ll see the information on the top-right-hand side of the checkout page.

US Fulfilled Orders
We do not charge TAX to buyers located in the US.

***Please keep in mind that for orders shipped internationally, (for example all orders produced in the US and delivered to another country) the recipient may be required to pay additional fees for delivery such as customs fees and taxes.